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Products and Service
1.Member
Area
2.Trade
Leads
FAQ
Site Map
Contact Us
Welcome to HICHEM Help Center
Please don't hesitate to refer to our Help Center whenever you encounter
questions concerning our services.
Products and Service
1.Member Area
1).Registration
For New Hichem Users:
HICHEM's registration process is simple and quick.you have three
options:
1. Go to visit HICHEM homepage:www.ksjj56.com and "Login
in"
2. Click on the "My Office" link
3. Else you may access the HICHEM as a "Seller"
Fill in your member and company
information (All fields with an asterisk * must be
completed before submitting.) and submit. You will shortly
receive a confirmation letter in
your e-mail box. Once you've registered, you can use
the same Member ID and password to
access the services you have applied for of HICHEM.
Sign-In & Sign-Out
Forget Password?
If you forget your password,
click on the "Forget Password?" link below the Sign-In box.
You will be asked the secret
question that you specified during registration.Once you have
responded correctly, your password
will be sent to your designated e-mail box.
Sign-Out
Always sign out before closing
your browser window to protect the confidentiality of your
member ID and password, especially
if you are on a shared or public computer network.
Subscription
2).Service Plans
Advertisements with
Hichem
Throughout the web site, fee-based
services are priced in US Dollars and in RMB as
follows. A membership confirmation
email will be sent to you as soon as our Customer
Service team has confirmed your
payment and validates your membership. Before
confirmation, our full range
of Free Member services will be available.
3).Payment Method
You can pay for services by
credit card (Visa or MasterCard) or by wire transfer.
2.Trade Leads
Posting and browsing Trade Leads at Hichem are great ways to find
and develop new business opportunities. You can know what other
members are offering, and contact them for details; or, whatever
you want to buy or sell, post them here and let others to contact
you.View Trade Leads
1).Post Trade Leads
Whatever you want to buy or sell, post them in Trade Leads and let
others to contact you. However,you must sign in to become a Hichem
member first in order to post trade leads.
2).Repost/Delete Trade Leads
After you post trade leads, you can manage them conveniently in
your Account of HICHEM
To repost the ones you want to modify, or to delete the ones you
need no more. You are suggested to repost your trade leads regularly
to keep your information up-to-date. This is much helpful for your
information to be searched out by other members and attract potential
clients.
3).Respond to Trade Leads
It is easy to reply to a posted trade lead at Hichem. You will find
a button ("Reply" under the detailed description of a product or
service that our member posted. This link will take you to our feedback
system, where you can compose a message to send to the member that
posted the trade lead.
FAQ
Frequently Asked Questions
FULL LIST
Member Area
Why can't I sign in to HICHEM?
What can I do if I forget my Password?
How to update my member information at Hichem?
What is "the session has expired"?
How to become a member of Hichem.com?
How to modify member information?
Can I change my member ID?
Payment Method
How to pay for HICHEM services?
Is HICHEM's online Payment Platform secure?
How to pay for services by wire transfer?
The base currency of my credit card is not in
US Dollars, can I still use it to pay for HICHEM services?
How to contact HICHEM concerning payment issues?
What is My Wallet?
What is a Security Key?
How to apply for a Security Key?
What can I do if I forget my Security Key?
Trade leads
How to know if my trade lead has been
sent successfully?
How long does it take to post my trade lead on
Hichem after I have submitted it?
How to know if my submission has been published
on Hichem?
My trade lead was refused by your Customer Service
department. Under what circumstances would my trade lead be refused?
Received an email message that my trade lead was
published, but where can I view it on Hichem?
Can I repost the same trade lead more than once?
How to delete trade leads?
How to search for my posted trade (company & product)?
Why is there no email address?
Member Area
Why can't I sign in to HICHEM?
If you can't sign in, it might be because of one of the following
reasons:
1. If you see the error message, "Invalid Password", try signing
in again.
Please make sure you've entered the correct member ID and password.
Also, your password is case sensitive, so make sure your "Caps Lock"
key is set correctly.
2. If you see the error message, "Cookie Error", you might need
to reset your Internet browser settings.
3. Unknown server errors, and Internet traffic problems might also
affect signing in. Wait a few minutes, and try again later.
What can I do if I forget
my Password?
If you forget your password, click on the "Forget Password?" link
in the Sign-In box.
You will be requested to answer your secret
question that you specified during registration. Once you answer
correctly, an email contain your registered info will send to you
immediately.
How to update my member information
at Hichem?
1) Go to My Office, and sign
in.
2) Go to My Account, and select
"Edit My Member Information"
3) Update your information,
and submit.
What is "the session has expired"?
As an extra added measure
of security, if you have been away from Hichem services for a
period of time, you may be requested
to sign in once more. To continue, just sign in and
keep working.
How to become a member
of Hichem.com?
To register a member of Hichem.com, please:
1. Go to first page of HICHEM and "Log in" or choose "My office"
2. Choose either kind of memberships and fill out the form;
3. Follow the instructions and you will be informed by a system
email once succeed.
4. Please make sure that all the columns marked
with "*" are requested to fill out.
How to modify member information?
To modify your member information,
please:
1. Go to http://www.ksjj56.com/myoffice
,click Modify Profile " at "My Office";
2. Make necessary change on
the form;
3. Click on "Edit" to save the
settings.
Can I change my member ID?
A member ID cannot be changed once it is registered. However, if
you would like to pick another one, please mail your current member
ID and password to our customer service. We will help you cancel
this member ID and you can then register a new one.
Trade Leads
How to know if my trade lead has been
sent successfully?
Once you have filled in and sent your trade lead, you will see a
confirmation . Your trade lead will be verified by our Customer
Service team, and Hichem will notify you by email to confirm that
it has been published.
How long does it take to post my trade
lead on Hichem after I have submitted it?
After our Customer Service team has verified your trade lead, it
will be published within one working day.
How to know if my submission has been
published on Hichem?
Hichem will notify you via email once your submission has been published.
My trade lead was refused by your Customer
Service department. Under what circumstances would my trade lead
be refused?
Reasons for not accepting a trade lead can be attributed to one
of the following situations:
1. The trade lead message content is too simple. A basic amount
of detailed information is required and appreciated.
2. The message was not in English - Hichem International is an English
language based website, and all trade leads are in English.
3. You posted the same trade lead message twice within 24 hours.
We encourage you to post your Trade Leads regularly, but Hichem
can only accept the same Trade Lead once every 24 hours.
4. Your message is found false, unlawful, defamatory, or to violate
the rights or benefits of others.
5. Other inappropriate messages.
I received an email message that my
trade lead was published, but where can I view it on Hichem?
There are close to 1000 new trade leads published daily on Hichem.com.
Trade leads are posted by Int'l Trade or Machinary, If you remember
which folder you chosed to post your trade lead in, you can go to
that category to view it.
Alternatively, you can click on the URL hyperlink provided in the
email message we send to confirm that your trade lead has been posted
to view it.
Can I repost the same trade lead more
than once?
Yes, you can. We encourage you to post your Trade Leads regularly,
but Hichem can only accept the same Trade Lead posting once every
24 hours.
How to delete trade leads?
Need to delete some of your trade leads? Click here (連接到contact
頁面)to send a request and we will help you do this.
How to search for my posted trade (company
& product)?
There are three ways to find your postings.
1. In the confirmation email we send you, there is a hyperlink which
can bring you directly to the page of your posting. Click it, that's
all;
2. Go to the folder which your posting belongs and check them one
by one descendingly;
3. Type in a keyword in the search box and click on "Search". The
keyword can be the subject of the postings, your company name or
any word appears in your postings.
Why is there no email address?
We do not present members' emails due to security and privacy reasons.
To contact any member, please:
1. Search for the posting you are interested in and then you will
find a Reply button below the message body;
2. Click on the button, fill out the form and submit it.
Payment Method
How to pay for HICHEM services?
You can pay for services by credit card (Visa or MasterCard) or
by wire transfer
Is HICHEM's online Payment Platform
secure?
HICHEM's online payment platform is hosted by ,one of the world's
largest and trusted banking and financial organizations.
The credit card information you submit is fully protected and encrypted.
Your credit card details are securely transmitted to the bank directly
for transaction authorization using SSL 128bit encryption.
HICHEM.com ensures that every online transaction on our payment
platform is conducted with the utmost security and confidence.
How to pay for services by wire transfer?
To complete your wire transfer payment, please provide your bank
with the following information.
(A). HICHEM Bank Account Name:
(B). HICHEM Bank Account Number:
(C). HICHEM Bank Name:
(D). HICHEM Bank Address:
(E). Transfer Amount (in U.S. Dollars)
In the attached wire transfer message, please remember to quote
your HICHEM Account number, and the relevant transaction number.
The base currency of my credit card
is not in US Dollars, can I still use it to pay for HICHEM services?
Most Visa and MasterCard issuers can convert your local currency
to US Dollars. The exchange rate and service surcharge is determined
by your credit card issuer.
How to contact HICHEM concerning
payment issues?
You can email us at: teloonservice@gmail.com
Contact Us
Whatever further questions you encounter concerning our services
, Please fell free to contact
us, and we'll sincerely welcome your sharing with us your experience
.
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